SWOT Analysis Example
For a department in a large business
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Departmental SWOT
This sample SWOT analysis was completed for a department of a large financial services firm. The department is located in a regional area (Smaller town) and provides a range of customer service functions to the local community.
Internal |
Strengths |
Weaknesses |
- Personal service to our customers, we are local
- Locals know us well and prefer to deal with someone who lives in the town
- We know the local environment and are seen as insiders
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- No sales growth in our region
- Restricted by corporate policies which prevent us from diversifying the business locally
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External |
Opportunities |
Threats |
- Diversify locally to reduce cost base and increase competitiveness
- Centralize some processing locally to increase value from our capital asset and to leverage our low cost regional rent (Compared with head office)
- Minimal local competition, customers who choose to deal locally can really only deal with us.
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- Centralization of "core functions" into head office will reduce the size of the regional office
- Population migration from regional centers to capital cities reduces potential customer base
- Drought impacts customers ability to trade which impacts our business performance
- A local franchise operator could provide the same service in a diversified business with an overall lower cost base
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